Cancellation, Returns & Refunds Policy – Giftiny
Cancellation Policy
At Giftiny, we strive to deliver a smooth and satisfying shopping experience. However, in rare cases, we may need to cancel an order due to the following reasons:
- Product out of stock
- Product not meeting our quality standards
- Technical errors in pricing or product information
In such situations, the full order amount will be refunded to your original payment method.
Customer-Initiated Cancellations
- Orders can be cancelled only before dispatch.
- Once the order is shipped, cancellation is not possible.
- Orders placed for same-day delivery or perishable items cannot be cancelled or modified once confirmed.
- Certain products may be non-cancellable due to their nature (customized or special items). These will be reviewed case-by-case.
Cancellation Charges
If a cancellation request is approved within the eligible time frame:
- A 5% deduction + ₹99 will be applied (payment gateway & processing charges).
- Remaining amount will be refunded to the original payment method.
Returns & Exchange Policy
General Policy
At Giftiny, products once sold are not eligible for return or refund.
However, we offer replacement/exchange in case of:
- Damaged product
- Defective product
Return Request Process
To request an exchange:
- Notify us within 24 hours of delivery
- Email: support@giftiny.in
- Share clear images/video of the issue
Conditions for Exchange
- Product must be unused and in original condition
- Must include original packaging, tags, accessories, and invoice
- Used or damaged products (by customer) will not be accepted
Return Shipping
- Giftiny currently does not offer reverse pickup
- Customer must courier the product
- Share AWB (tracking number) after dispatch
- Giftiny is not responsible for damage/loss during return transit
Validation & Approval
- All requests are subject to quality inspection
- If approved, replacement will be shipped (subject to stock availability)
- Only same product/SKU exchange allowed
Refund Policy
Refunds will be processed only in the following cases:
- Product is defective/damaged and replacement is not available
- Order is cancelled by Giftiny
Refund Details
| Payment Method | Refund Timeline | Mode |
|---|---|---|
| Credit/Debit Card / UPI | 4–10 business days | Original payment method |
| Store Credit | 24–48 hours | Giftiny wallet/store credit |
Important Note
- Refunds are processed only after validation & inspection
- Shipping and handling charges are non-refundable
Disclaimer
By placing an order on www.giftiny.in, you agree to this policy.
Giftiny holds the right to make the final decision in all cases of returns, cancellations, and refunds.
Contact Us
Email: support@giftiny.in
Customer Support: 7904952709
